Elevating Guest Room Comfort in Hotels with Innovative Guest Room Management System

Elevating Guest Room Comfort in Hotels with Innovative Guest Room Management System
Elevating Guest Room Comfort in Hotels with Innovative Guest Room Management System

Guest Room Management System is a game-changer for the hotel industry offering guests a more comfortable, convenient and personalized experience while helping hotel owners streamline their operations and boost revenue. Read on to know more…

Smart hotels around the world are defined by the seamless integration of smart technology, automation, security, and convenience. Traditional hotels have evolved into smart hotels in response to the increasing expectations of tech-savvy travelers. Today’s modern travelers, in addition to luxurious decor, anticipate a higher level of convenience, personalization, and efficiency, which can only be achieved through the incorporation of Guest Room Automation.

As the preferences of travellers continue to evolve, Guest Room Automation is the solution that meets their growing demand for convenience and personalization. It empowers guests to effortlessly tailor their room environment, from adjusting lighting, drawing up curtains/blinds, and temperature control to managing entertainment systems, all with the simple touch of a button. This high level of customization caters particularly well to the expectations of tech-savvy guests.

Moreover, hotels that embrace Guest Room Automation gain a competitive advantage by attracting a wider spectrum of patrons. From those seeking luxurious and cutting-edge technology experiences to business travelers in pursuit of efficient stays, this technology appeals to diverse guest segments. Notably, Guest Room Automation can also support premium pricing strategies and foster guest loyalty. In addition, it contributes to sustainability and energy efficiency as it optimizes energy consumption based on occupancy and individual preferences.

The adoption of Guest Room Automation is further driven by an array of factors. Enhanced security features, the convenience of mobile check-in and check-out options, streamlined operations, and the increasing familiarity of guests with technology all play pivotal roles in promoting this technological advancement within the hospitality industry.

What is Guest Room Management System? (design Box)

A Guest Room Management System (GRMS) is a specialized software solution designed to enhance the operational efficiency of hotels and similar lodging establishments. Its primary purpose is to streamline the management of room inventory and reservations. This comprehensive system encompasses tools for efficiently handling reservations, tracking room availability, setting pricing, managing billing, and organizing customer information.

Incorporated within the GRMS are valuable features such as housekeeping management, inventory control, and robust reporting and analytics tools. These elements empower hotel managers to make informed, data-driven decisions to improve their operations. By optimizing room occupancy and pricing strategies, a Guest Room Management System not only bolsters the hotel’s efficiency but also elevates the guest experience, ultimately leading to increased revenue.

Adding his insight Jubin Thomas, Territory Sales Manager -India & Subcontinent Region Lutron GL Sales & Services Pvt. Ltd.  says, “For properties looking to take the guest experience to the next level, the answer can be delivering heightened comfort and control of the room environment. Control of the lighting level, drapery position, roller shade position, and temperature set point can be streamlined and beautified to create guestrooms that delight and offer comfort at the touch of a button.  The Lutron myRoom guest management system offers an improved guest experience both on arrival and throughout the stay. Welcome scenes are activated upon guest arrival. Guests open the door to a carefully curated scene that showcases the view and the finishes and furnishings in the room in its best light. There are currently 55,000 guestrooms in the world that use Lutron myRoom to deliver a special guest experience and extraordinary comfort. The recently built Ritz Carlton in Mexico City is one incredible example.” 

Solution and Technology

Some of the key automation functions are it lowers operational costs. When a guest leaves his or her room, for instance, automatic occupancy sensing and reporting allows housekeeping to make informed decisions about when to clean a room. While automated control of shades or tinting glass can cut cooling costs, particularly where the building facade receives direct solar radiation.

Hotels waste the most energy when rooms are unoccupied. Automation from companies such as Control4, Lutron, Legrand,  ABB, BuildTrack, Havells, Siemens, Crestron, Schineder  to name a few companies offer various solutions.  The energy-management system can also receive that notification, prompting the temperature to return to a lower-power-consuming neutral level. Hotels often have unoccupied rooms on a given night, and if the temperature and lighting isn’t controlled, it is simply costing the hotel money.

Then there are the benefits gained from guests using Apps on their smartphones. Not only is technology making the check-in and check-out procedure more convenient, Bluetooth Low Energy (BLE) technology incorporates keyless entry into a guest’s mobile device. Geolocation-based services provide additional benefits, such as monitoring guest arrival and departure status, room usage and trends, enhancing emergency response, and directing staff and guests to available meeting spaces and parking.

Wireless systems using radio-frequency identification (RFID) are also being used to enable access to rooms and to detect when people or things enter and leave. There are companies offering solutions in which an RFID chip is mounted on the underside of food carts. RFID readers that capture the transmission of the tag can be installed in hallways. So when a cart rolls into or out of a guest room, the reader senses that and sends an alert to staff that a cart at a specific location is ready to be collected. That saves labour time and improves guest satisfaction.

“One of the key functionalities of GRMS is its ability to communicate with third-party systems, including supervisors, access control systems, and Property Management Systems (PMS). There is a diverse range of control options available within GRMS, catering to various requirements and aesthetics. These controls encompass conventional (or mechanical) controls, BUS-SCS controls, touch controls, automatic controls (utilizing sensors and door contacts), hotel-specific controls (such as Keycard readers and DND/MUR control), and “network” controls, which involve commands from external systems like supervisors, access control systems, and PMS. This array of control options offers a broad spectrum of functions, ergonomic designs, and aesthetics to suit any hotel environment, whether it’s traditional, modern, or luxurious. The “network” controls play a crucial role in enabling seamless integration with external systems, enhancing the efficiency and functionality of the GRMS in the hotel setting.” explains Mohit Suyal, Product Marketing Manager, Home Automation, Lighting Control and GRMS, Legrand.

Advantages and Benefits 

Room Control: GRMS systems enable guests to control various room amenities like lighting, climate (heating and cooling), curtains or blinds, and even entertainment systems (TV, audio) through a centralized control interface, often provided via a touchscreen panel, mobile app, or TV remote.

Energy Management: The system can optimize energy consumption by adjusting the room’s lighting and climate control based on occupancy and guest preferences, thus helping hotels reduce their energy costs and environmental impact.

Security: GRMS can integrate with the hotel’s security system, including door locks and access control. This helps in ensuring the safety and security of guests and their belongings.

Room Status Monitoring: The system can monitor room occupancy and status, allowing hotel staff to better manage room turnovers and cleaning schedules. For example, when a guest checks out, the system can automatically switch off lights and HVAC systems.

Integration with Property Management System (PMS): Many GRMS solutions are integrated with the hotel’s PMS. This integration allows for more efficient check-in and check-out processes, as well as billing and room assignment coordination.

Guest Services: The system can provide information and services to guests, such as room service ordering, scheduling wake-up calls, or requesting housekeeping services.

Customization: Hotels can customize the GRMS to align with their branding and guest experience. For instance, they can set up lighting and climate profiles for different room types or tailor the interface to match the hotel’s style.

Smart Home World engages with Industry experts and Brand Heads to delve into the insights they offer on Guest Room Automation. They shed light on the innovative solutions knowledge they offer to enhance the Guest Room experience through innovative automation solutions. 

 Ar. Khozema Chitalwala, Principal Architect & Cofounder of Designers Group, highlights their collaborations with esteemed partners such as Crestron, Lutron, and Intral in the field of lighting automation. These state-of-the-art smart automation systems are seamlessly integrated into their guest rooms. Furthermore, they leverage the expertise of indigenous players like Legrand India, Schneider, and GM Modular to provide comprehensive lighting and automation solutions.

Designers Group prides itself on its security consultants who tailor security solutions precisely to meet clients’ unique requirements and brand preferences. At Fairfield by Marriott, their rooms are celebrated for their exceptional combination of spaciousness and a cosy, intimate atmosphere. They have adeptly catered to diverse guest needs by offering comfortable bedding, contemporary workspaces suitable for both business and leisure purposes, and beautifully designed bathrooms that enhance the overall guest experience. These spaces are not only aesthetically pleasing but also thoughtfully equipped with soothing lighting, calming colour schemes, and stylish decor. Modern conveniences further elevate the guest experience. To optimize functionality, each room is intelligently divided into distinct sections, each serving a specific and significant purpose.

Philips Dynalite is employed to facilitate lighting automation, dimming control, and curtain and blind management in the public spaces at Fairfield by Marriott. Additionally, their Building Management System seamlessly integrates automation for HVAC, AC control, electrical appliances, CCTV, and fire alarms, creating a comprehensive and efficient mechanism to ensure the comfort and safety of their guests.

Mohit Suyal, Product Marketing Manager for Home Automation, Lighting Control, and Guest Room Management Systems (GRMS), Legrand, says the company provides tailored smart solutions across residential, commercial, hospitality, and industrial sectors. Legrand’s “UX for Upscale Hotel” is a dedicated set of room controllers meticulously designed to prioritize aesthetics, comfort, user experience, and energy efficiency. These room controllers seamlessly integrate with Legrand’s Guest Room Management System (GRMS), a scalable wired system catering to midscale to luxury hotels. The GRMS offers a wide range of functions and aesthetics and is intricately linked to the hotel solutions ecosystem, ensuring an exceptional guest experience. Customization is a standout feature, allowing hotel owners and interior designers to choose frame and touch plate colors, icons, and even incorporate the hotel logo, room number, and icon names.

Our product lineup includes 4 scenes touch control, 6 scenes touch control, bedside panels, thermostats, keycard holders, external indicators, and bell push buttons, all featuring innovative elements like proximity detection.

Legrand places a strong emphasis on an open GRMS system to seamlessly integrate smart automation systems and security solutions within the hotel environment. This system is highly adaptable to the various systems required for hotel operations and utilizes the widely recognized BACnet protocol in the building automation industry. Remarkably, Legrand’s GRMS can natively communicate with the BACnet protocol without the need for additional gateways, ensuring a streamlined integration process. 

The central tool that connects these systems is the Building Management System (BMS), a multi-protocol platform responsible for establishing links between different systems, such as access control and GRMS. It also serves as a translator between various system protocols, ensuring that all data flows cohesively and can be effectively monitored by one or more supervisors.

Legrand’s successful track record with globally and nationally renowned hotel brands, including Marriott, Accor, Hyatt, RHG, and IHG, underscores their commitment to delivering comprehensive, integrated solutions to the hospitality industry.

Jubin Thomas, Territory Sales Manager -India & Subcontinent Region Lutron GL Sales & Services Pvt. Ltd. introduces the Lutron myRoom guest management system, emphasizing its ability to enhance the guest experience from the moment they arrive and throughout their stay. This system creates welcoming scenes that are activated as guests enter their rooms, offering a carefully curated ambiance that highlights the room’s view and interior finishes. Notably, this system has been successfully employed at the Ritz Carlton in Mexico City.

Within the guestrooms, the Lutron myRoom guestroom management solution seamlessly integrates control over lighting, temperature, drapery, and roller shades into a single system that can be easily managed from a single keypad. This innovation is particularly valuable at the Mexico City Ritz, where approximately 90 percent of guestrooms feature private balconies. While the views are stunning, the intense afternoon sun can be a challenge. Providing guests with convenient control over their lighting, temperature, and shade positions ensures their comfort from morning to midnight.

For control and ease of use, the design team opted for the Palladiom wallstation in guestrooms, which handles lighting, temperature, and shade control. These sleek and intuitive keypads are strategically placed by the bedside, in the bathroom, near the entry, and close to the window, offering guests straightforward control over their environment and exceeding their expectations.

Going beyond in-room comfort, expert lighting designer Jose Cardona designed Welcome Scenes that greet guests with beautifully illuminated rooms, tailored to the time of arrival, with open draperies revealing the breathtaking city views. This comprehensive approach ensures a memorable and delightful stay for all guests.

Mohamed Syeed, Vice President, Enterprise Solutions BuildTrack informs that BuildTrack is at the forefront of the smart hotel automation solutions industry, dedicated to transforming the guest experience and optimizing hotel operations. Their innovative solutions are meticulously designed to promote energy efficiency, centralize room monitoring, and enhance guest satisfaction, all while prioritizing safety and security.

Among BuildTrack’s remarkable offerings, their Keycard-Based Control system stands out for its substantial contribution to energy efficiency. This system also introduces a unique capability, enabling centralized monitoring of room occupancy and guest needs. This not only ensures top-tier service for guests but also reinforces their safety and security. 

The Outdoor and Indoor panels in guest rooms go beyond their decorative role; they serve as pivotal tools for hotel operations. These panels enable centralized monitoring of room occupancy, allowing the front desk to keep a watchful eye on the physical presence in each room throughout the hotel.

Within the guest rooms, BuildTrack’s Smart Touch Switches and Keypads are more than just aesthetic enhancements; they offer immense convenience for guests. Guests can easily navigate their new environment without the complexity of deciphering multiple switches. Moreover, the option to control room devices via smartphones is particularly appealing, granting guests the ability to manage lighting and curtains with a simple touch on their mobile devices.

BuildTrack’s Glass Touch Switches, adorned with colourful LEDs, not only complement the room’s decor but also contribute to an elegant and modern aesthetic. Beyond aesthetics, these switches empower guests to have unprecedented control over their room’s environment, allowing them to make service requests such as Do Not Disturb (DND), Make My Room (MMR), or Laundry. These controls are conveniently located not only at the room’s entryway but also at multiple locations within the room as needed.

Centralized Monitoring lies at the core of BuildTrack’s offerings, recognizing the value of streamlined access to information in hotel operations. All aspects related to a guest room, including occupancy, DND status, and housekeeping status, are made available centrally to the hotel staff. This enhances the staff’s ability to stay informed about various guest requirements and respond efficiently. Additionally, these notifications can be sent to the staff’s mobile phones, ensuring they are continuously updated on guest needs, even while on the move within the hotel.

Energy Efficiency is another significant advantage of BuildTrack’s solutions. Excessive energy consumption is a major cost component for hotel operations and an environmental concern. BuildTrack offers solutions for occupancy-based power and air conditioning control, with options for keycard-based or sensor-based systems. This flexibility allows hotel management to choose the most suitable option for delivering a memorable guest experience while maintaining an economically and environmentally conscious footprint. BuildTrack even provides retrofit solutions for controlling existing AC units, including split ACs, thermostats, and VRV/VRFs. Motion sensors can be strategically placed throughout the hotel to enhance lighting energy efficiency in areas such as aisles, bathrooms, elevators, and more.

Importantly, retrofitting existing hotels is a viable option that should not be overlooked. BuildTrack’s solutions require minimal wiring changes and can seamlessly integrate with existing infrastructure, presenting existing hotels with a valuable opportunity to enhance their offerings and elevate the guest experience.

Muskan Salgia, VP-Residential, DigiValet informs that DigiValet’s impact extends far and wide, transforming the experiences of individuals in luxury hotels, senior living facilities, serviced residences, cruise-liners, and state-of-the-art hospitals. Their suite of innovative products and platforms has garnered global recognition, with a prestigious clientele that spans across the globe, including iconic names like Armani Hotel & Residences, Bulgari Hotels, Aman Hotel & Residences, Bumrungrad Hospital, Wynn, Raffles Hotel & Residences, The Oberoi, and private residences.

Their journey with the esteemed W Hotel exemplifies their commitment to personalized, experiential luxury. By seamlessly integrating the W Music Service and mood lighting system with DigiValet, they’ve enabled the creation of personalized welcome scenes for guests, meticulously tailored to their moods as determined by the front desk. Furthermore, guests have the power to fine-tune their experience during their stay through an interactive mood pad, allowing them to select different music genres and RGB lighting with a simple slide of their finger. DigiValet’s legacy in the hospitality industry is steeped in innovation. Their groundbreaking work in 2008 ushered in the world’s first responsive hotel room, driven by an iPod touch, granting guests control over room elements such as lighting, curtains, temperature, and entertainment systems. This legacy has evolved to include their flagship iPad-based guest room experience, a butler call solution, contactless check-in, and much more.

The year 2023 marks a significant milestone for DigiValet and Casadigi as they prepare to unveil new versions of their products, Casadigi 4.0 and DigiValet 6.0. These versions feature completely reimagined user interfaces, designed with a fusion of modernity and luxury. Their use of ‘glassmorphism’ design style, which harnesses the elegance of glass, elevates the aesthetics of the interfaces, rendering elements like tab bars, buttons, and cards with the appearance of frosted glass.

DigiValet’s impact is evident in their collaboration with Aman’s flagship property, where they implemented an iPad-based guest room experience, resulting in an impressive overall usage rate of 87% for the DigiValet iPad app property-wide. Their partnership with Raffles Singapore is another testament to their ability to merge heritage with modernity. The challenge was to seamlessly blend the hotel’s colonial architecture with cutting-edge technology, and DigiValet delivered. Their use of brass-clad Porcelain rocker-type switches perfectly marries old-world charm with modern guest technology.

Mohammed Ajhas Director – India & Middle East, Vitrea says Vitrea’s VHotel system has been meticulously designed for Modern hotels. VHotel offers a comprehensive system, whether you’re renovating a hotel or establishing a new one. This all-in-one solution comprises elegant glass touch digital switches and a smart thermostat, allowing guests to set the desired atmosphere with a single touch. VHotel provides pre-set scenarios for guest rooms, including energy and quality control. Its unique occupancy attendance room algorithm ensures reliable management throughout the entire hotel.

The first impression guests experience with VHotel is the creation of a prestigious and luxurious atmosphere. The exquisitely designed glass switches captivate guests, emphasizing user-friendly technology and leaving a lasting impression.

VHotel’s incorporation of user-friendly technology and meticulous attention to detail guarantee that guests will have a memorable and lasting impression of your hotel. The system eliminates the clumsy aspect of searching for a light switch, making it a seamless experience as guests enter their rooms. Guests can easily set the thermostat to their preferred temperature, eliminating energy wastage. The system not only caters to guests but also ensures environmentally friendly and economically efficient hotel operations.

VHotel features an in-built, sophisticated occupancy algorithm, providing the utmost flexibility. It can determine whether guests are present in the room, allowing for the activation of desired scenarios. Even if guests leave the room, the system can sense when to turn off electrical elements and lights to avoid unnecessary energy consumption.

Vitrea’s complete solution encompasses design elements for every aspect of the hotel, from electrical outlets, thermostats, HVAC systems, to dimmers and switches. Each product is made from high-quality glass, and they can be flush mounted or installed as floating switches, maintaining a uniform and sophisticated finish throughout the hotel. Depending on your interior design preferences, you can choose from a variety of glossy or matte finishes and glass colours to match the element of your hotel’s interior design. The system also caters to public spaces in the hotel, such as the lobby, bar, and other common areas, offering flexible lighting scenarios that can adapt to various needs and preferences.

Havells Crabtree – Automation

Crabtree automation solutions are integrated with most leading building management platforms. They provide custom solutions for PMS systems which are not compatible out of the box. The Crabtree Guest Room Solution is an advanced and customizable automation system designed to enhance the guest experience, improve operational efficiency, and prioritize sustainability in the hospitality industry. This comprehensive solution offers hotels the tools they need to provide a tailored and seamless experience for their guests while optimizing energy consumption and maintaining a high level of security. Crabtree automation solutions are integrated with most leading building management platforms.  They can provide custom solutions for PMS systems which are not compatible out of the box .Their solution is built with a focus on enhancing the guest experience. Guests can easily adjust room settings, control lighting, temperature, and entertainment systems with user-friendly interfaces. The goal is to provide convenience and control from check-in to check-out, ensuring that guests have a comfortable and memorable stay. Crabtree’s solution optimizes energy consumption based on occupancy and guest preferences, contributing to sustainability efforts. By reducing unnecessary energy consumption, hotels can lower their carbon footprint and operate in an environmentally responsible manner.

In a rapidly evolving, tech-savvy world, the Crabtree Guest Room Solution offers hotels a competitive edge. Regardless of whether they are catering  to luxury travelers or business guests, their flexible solution can attract a broader range of patrons, thanks to its advanced technology and personalized approach. Some of the prominent projects they have worked on are Radisson New Delhi India Leela Palace, Jaipur Hyatt Regency, Apartment block, New Delhi Lemon Tree – Jammu Fortune Hotel – Jammu Gokulam Park Resort – Kochi Morpheus Hotel, Macau Gevora Hotel, Dubai InterContinental London Park Hyatt Sydney, Australia The Apurva Kempinski Resort, Indonesia Dobrograd Park Hotel, Russia

Sachin Motwani, Founder – MD, Osum

In the ever-evolving landscape of modern technology, the Osum Smart Series has emerged as a game-changer, offering cutting-edge automation solutions that promise to redefine efficiency, control, and convenience. With a versatile range of products including Triacs, Relays, Osum Click, Scn Osum, Osum Frames and an extensive array of automation tools, it quickly became a front-runner in the world of smart systems.

Triacs, or triode for alternating current, play a pivotal role in Osum’s Smart Series. These solid-state devices are integral in controlling power to various electrical appliances. The Osum Triac is designed with precision, ensuring optimal performance and energy savings. The advanced technology allows for precise power control and a high level of energy efficiency. This results in reduced energy consumption and lower utility bills. This range is adaptable for use in a wide range of applications. Whether it’s dimming lights, controlling the speed of a motor, or regulating heating elements, the Triac’s flexibility is unparalleled.  Osum’s Relay is designed to offer robust solutions to a wide range of automation challenges. It provides remote control capabilities, allowing users to activate or deactivate electrical circuits from anywhere. This feature enhances convenience, security, and energy savings.

The Osum Relay system is highly scalable, making it ideal for both residential and commercial applications. It can handle multiple circuits with ease, ensuring that your entire space is efficiently managed. Osum’s Relay is designed to integrate seamlessly with other smart devices and automation systems. It plays a key role in creating a holistic and interconnected smart environment. This includes smart sensors, controllers, actuators, and software solutions, all of which are designed to optimize control, comfort, and energy efficiency in homes and businesses. Osum’s actuators are the muscle behind automation, responsible for physically changing the state of devices or systems. They’re crucial for applications like motor control, valve operation, and more.

Osum offers user-friendly software interfaces and mobile apps that make it simple to set up and manage the entire automation ecosystem. These solutions provide insights and control at your fingertips.  They have worked with prestigious clients including The Taj Dum Duma, Gurgaon, Taj Mansingh, New Delhi, Family Tree, Mumbai, Kala Chasma Restaurant, and Roseate House Resort.

Sunil J, Head – Building Solutions, ABB

ABB’s advanced smart hotel room solutions, powered by i-bus KNX technology, offer a comprehensive array of features to elevate the guest experience while delivering cost-saving benefits to hotel operators. Within the realm of lighting control, the system provides the flexibility of switching, dimming, central control, and time-based adjustments, alongside customizable light scenes. Presence-dependent control ensures energy efficiency. For blind and shutter management, various sun protection options are available, and the HVAC system integrates window position-dependent control and presence-dependent operation, accommodating different heating and cooling systems such as fan coils.

Energy and load management capabilities encompass circuit and socket outlet switching and real-time circuit monitoring. All of this can be seamlessly operated and visualized through a PC interface. ABB’s solution extends to central automation with support for complex logical operations, time-based scheduling, and collective scenes. The system easily interfaces with other building systems, thanks to its open protocol architecture, promoting a streamlined and efficient operation. The synergy between guest expectations for comfort and the management’s need for efficiency is expertly balanced.

In terms of safety and security, ABB takes a multi-layered approach. The system integrates with alarm systems, video surveillance, and technical alarms, reducing installation costs while maintaining performance. Open protocols facilitate smooth integration with third-party systems. To address guest data protection, ABB employs a four-level security strategy:

IP Security (Security Level 1): The system utilizes AES128 encrypted connections between the GRMS server and individual rooms, adhering to the KNX IP-Secure protocol and ISO/IEC 18033-3 standards. Unique Factory Device Setup Keys (FDSK) are configured via vendor-independent Engineering Tool Software (ETS). IP devices are required to support secure IP encryption.

Hotel IP Network Security (Security Level 2): The GRMS is connected to a secured Hotel IT Network via a dedicated VLAN, with network components safeguarded against unauthorized access. Each room’s IP connection is associated with a dedicated port on the network switch, using MAC address binding, ensuring it remains separate from guest or visitor access.

Data Security (Security Level 3): Group telegrams in guest room communications are encrypted, ensuring secure communication between sensors and actuators on the KNX TP or other media, such as KNX RF communication.

Bus Monitoring (Security Level 4): In-room KNX bus devices are continuously monitored by the GRMS server to prevent unauthorized disconnections and raise alarms in case of device faults or unauthorized physical access. Events are logged, and both pop-up messages and audible alarms are generated to maintain system integrity and security.

These technical details underscore ABB’s commitment to providing a robust and secure smart automation solution for hotels, prioritizing both guest satisfaction and data protection.

Sumit Joshi, CEO, South Asia Signify

Signify, a global leader in lighting and smart technologies, offers a comprehensive range of Smart Automation solutions, including Philips Dynalite, designed to enhance guest experiences in hotel rooms. Signify‘s smart lighting technology, such as Philips Dynalite, plays a pivotal role in transforming guest experiences in hotel rooms. This technology enables precise control over lighting conditions, allowing guests to tailor the room’s lighting to their preferences. Guests can select their desired colour temperature and enjoy lighting scenes that facilitate relaxation or promote wakefulness. Moreover, the system automatically adjusts to the available natural light, conserving energy when daylight is abundant and brightening the room as evening approaches. The technology optimizes HVAC systems based on room occupancy, enhancing both comfort and energy efficiency. The Interact IoT platform in Signify’s portfolio complements smart lighting solutions by enabling advanced control and data-driven insights. Light sensors and controllers integrated into fixtures provide valuable data on lighting usage and patterns.

To ensure seamless integration between Smart Automation systems and security solutions in a hotel environment, Signify offers a range of strategies. Customization is a key approach, allowing solutions to be tailored to specific hotel and room requirements, promoting harmony and efficiency. Signify’s systems are built on open standards, simplifying integration with various security solutions such as access control, CCTV, and alarm systems. The interoperability of Signify products further ensures compatibility with industry-standard protocols. Expert support is available through Signify’s PAN India system integrator presence, guiding hotels through the integration process and collaborating closely with hotel management and security teams. Scalability is another advantage, enabling hotels to adapt and expand their automation and security systems as their needs evolve.

Addressing the growing concerns surrounding guest data protection, Signify prioritizes data security and privacy across its Smart Automation solutions. Robust encryption protocols are integral to our systems, ensuring the protection of customer information. All data is stored and processed on-premises, guaranteeing the highest level of security and privacy for guest data. Signify’s commitment to safeguarding guest information is unwavering, ensuring an exceptional guest experience without compromising data security. After implementation, Signify does not retain access to any of the data points, further enhancing data privacy for guests.

Shyam Motwani, Business Head of Godrej Locks & Architectural Fittings and Systems, highlights the company’s commitment to enhancing safety measures in the hospitality industry with a range of digital lock solutions. These offerings, including Catus, Magna, Orion, and Omega locks, cater to specific needs within the sector. Notably, the Catus range features India’s first interconnected lock for hotels, as well as an offline version, the standalone Catus hotel lock.

The latest addition to their product lineup, the Catus inter-connected hotel lock, leverages advanced technology to provide comprehensive control over hotel premises, whether it’s an individual establishment or part of a nationwide chain. This technology is enabled by cloud connectivity and BLE mesh networking, which streamline operations, reduce costs, and enhance efficiency.

Godrej’s digital locks offer several unique selling points. These include contactless digital access, enabling guests to enjoy a seamless and contactless experience via a mobile app for booking confirmations and digital keys. The system also facilitates room service confirmation, extended stays, and hassle-free check-outs. Furthermore, the Catus digital lock system provides multiple access methods, such as RFID cards and NFC-enabled mobile phones, with the added convenience of remote door operation via Wi-Fi. The RFID card incorporates advanced, non-cloneable technology for enhanced security. Data privacy is a priority, with encrypted data securely stored in Indian cloud servers, ensuring trustworthiness and reliability.

The advantages of digital locks in terms of contactless access, advanced data analytics, and robust access control are evident, and their popularity is on the rise in the evolving Indian lock market. Godrej Locks currently holds a 7% share of the digital locks market, with digital locks expected to surpass 10% of the market share in the near future. In the hospitality sector, particularly with the Catus range, Godrej’s digital locks have been successful, offering hotels the flexibility to program access cards for any room, thereby improving access control efficiency. These digital locks also provide audit trails, enhancing overall safety and the image of the hotel.

Given the growing focus on technology and safety in the hospitality industry, Godrej Locks is well-positioned to benefit from this trend. The company is actively working on integrating their lock systems with various property management software, aiming to ensure convenience and enhanced safety for hotel projects.

Vineet Mehta, Director – Business Development, VINSHEK informs VINSHEK is the authorized representative of EAE Technology in India, and their range of Smart Automation solutions for guest rooms in hotels offers a comprehensive and elegant experience. Their KNX Hotel-GRMS Solution is designed with a modern and distinguished aesthetic, with a focus on safety for guests and energy savings through intelligent management of lighting, heating, and cooling systems. These products adhere to the globally recognized KNX standard, allowing for expandability with other KNX-manufactured devices.

One specific offering from EAE’s Hotel Solution is designed to meet guests’ expectations in terms of comfort, aesthetics, and elegance. This range includes various components such as Do-Not-Disturb (DND) and Make-Up Room (MUR) indicators, card holders, switches, thermostats, bedside panels, welcome panels, and a range of comfort scenarios. These scenarios, including sleep, movie, and comfort modes, enhance the guest experience by providing control over lighting, window coverings, scenes, speakers, heating and cooling units, and facilitating easy communication with the hotel’s reception. The design of these products combines elegance and aesthetics with an easy-to-use interface, ensuring that guests have a seamless and comfortable stay. Moreover, EAE offers flexibility in their solutions, allowing for 100% configurable touch pads and different usage options to save energy.

EAE’s commitment to seamless integration is evident in their approach to combining Smart Automation systems with security solutions in a hotel environment. Their guest room management solutions can seamlessly integrate with various platforms, including Building Management Systems (BMS) like BACnet, Modbus, OPC, LonWorks, and M-Bus. They also integrate well with Property Management Systems (PMS) such as Fidelio, Opera, OnQ, Micros, and many others. EAE’s Door Lock System Integration further enhances security by integrating all physical security requirements into an energy-efficient and easy-to-manage system.

In an era where data protection and privacy are paramount concerns, EAE ensures the security and privacy of their Smart Automation solutions through the use of the KNX protocol. KNX is widely recognized as one of the most secure and accepted protocols in the world’s best hotels, providing a robust foundation for protecting guest data and privacy.

In this ever-evolving landscape of technology and hospitality, the journey of smart hotel rooms has only just begun. As we embrace the ongoing advancements and changing trends, we can anticipate even greater sophistication in Guest Room Automation. These developments will undoubtedly set new benchmarks, offering guests truly unforgettable experiences that blend seamless automation with unmatched comfort and convenience.

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